Terms and Conditions

Welcome to Ebrahim Electronics. By accessing our website, purchasing our products, or engaging our services, you agree to the following Terms and Conditions. Please read them carefully before making any purchase or using our services.

1. Introduction

These Terms and Conditions govern all sales, deliveries, warranties, and services offered by Ebrahim Electronics (“we,” “our,” “us”). By purchasing from us, you acknowledge and accept these terms.

2. Products & Availability

  • All products displayed—whether in-store or online—are subject to availability.

  • Product descriptions, images, and specifications are provided for guidance and may vary slightly from the actual item.

  • We reserve the right to discontinue or update products without prior notice.

3. Pricing & Payments

  • All prices quoted are inclusive/exclusive of VAT (choose one based on your business).

  • Prices may change without notice; however, confirmed orders will not be affected.

  • We accept payments via cash, mobile money, bank transfer, or card, depending on store policy.

  • Orders are only processed once full payment or the required deposit is received.

4. Orders & Confirmation

  • Placing an order does not constitute acceptance.

  • An order is considered confirmed once we issue a receipt, invoice, or written confirmation.

  • We reserve the right to refuse any order for reasons including stock unavailability, incorrect pricing, or suspected fraud.

5. Delivery Policy

  • Delivery timelines vary based on location and product type.

  • We will make reasonable efforts to deliver within the communicated timeframe but are not liable for delays caused by third-party couriers or unforeseen circumstances.

  • The buyer must inspect goods upon delivery. Any visible damages must be reported immediately.

6. Warranty Policy

  • Most electronics come with a manufacturer’s warranty, which covers defects related to manufacturing.

  • Warranty does not cover:

    • Physical damage

    • Liquid damage

    • Power surges

    • Unauthorized repairs or tampering

    • Normal wear and tear

  • Proof of purchase is required for all warranty claims.

7. Returns & Refunds

  • Returns are accepted only for:

    • Defective products under valid warranty

    • Wrong item delivered

  • Items must be returned in their original condition, including packaging, accessories, and manuals.

  • Refunds (if applicable) may take 3–14 business days to process.

  • No returns or refunds on:

    • Software

    • Accessories such as cables, chargers, earphones

    • Items damaged through customer misuse

8. Repairs & Service

  • Repairs on out-of-warranty products may attract service charges.

  • We will provide a repair estimate before work begins.

  • We are not responsible for data loss during repairs; customers are advised to back up their devices.

9. Limitation of Liability

Ebrahim Electronics is not liable for:

  • Loss of data

  • Indirect, incidental, or consequential damages

  • Damages caused by misuse, negligence, or improper installation of products

Our liability is limited strictly to the value of the purchased item.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate information during purchase

  • Use products as recommended by the manufacturer

  • Retain receipts and warranty documents

11. Privacy Policy

  • Customer data is collected solely for processing orders, supporting warranty claims, and improving service.

  • We do not share or sell customer information to third parties.

12. Intellectual Property

All content, branding, images, and materials related to Ebrahim Electronics are protected by copyright laws. Unauthorized use is prohibited.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services implies acceptance of these updates.